FAQ

Stable Home Fund is a 501(c)(3) public charity organization. The organization's flagship program is a rent relief fund that helps keep renters in their homes during times of financial distress.

Esusu is a mission-driven company that works with property managers and renters to report rental payment data to the credit bureaus to improve renter’s credit scores. Esusu is Stable Home Fund's implementation partner for its rent relief program.

Esusu was chosen as Stable Home Fund's implementation and impact partner because of shared values and mission alignment.

Anyone who meets the three criteria listed below may apply for relief funds:

1. They are a renter living in the United States; and

2. They are experiencing severe financial distress due to factors outside of their control; and

3. They currently live in a property that falls within Esusu’s rent reporting network.

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Preference is given to renters living in properties that fall within the Esusu rent reporting network because:

1. Esusu is able to confirm an applicant’s need for assistance directly with their landlord or property manager. This fraud prevention control helps ensure that funds are appropriately used to keep people in their homes while they navigate the financial challenges around them.

2. Esusu is SOC 2 Type 2 certified and has appropriate data security controls in place. 

Applicants must fill out a brief intake form as a pre-screen. Stable Home Fund's implementation partner, Esusu, will contact applicants with additional questions to verify eligibility. If an application is approved, rent relief funds will be sent directly to the applicant’s property manager or landlord to cover a portion of the applicant’s rent owing.

The application platform is available in seven languages: English, Spanish, Portuguese, French, Ukrainian, Mandarin, and Indonesian.

Funds will be in the amount of between 1 and 3 months’ worth of rent.

At this time, households are only eligible to receive funds once. Should fund recipients fully repay the money allocated to them, they may be eligible for additional funds through reapplication.

Recipients are selected after a thorough application review process that considers factors such as: 

1. the funds available for disbursement; 

2. the applicant’s monthly rental commitment; 

3. the extent to which the applicant is in arrears with their landlord; 

4. the nature of the applicant’s financial crisis. 

Relief fund payments are set up as 0% interest payments with no hidden fees and no origination fees. We request that all recipients set up a 12-month repayment plan via the application portal. We ask recipients to repay the funds they receive so that the program can be sustainable and can support more renters in times of financial crisis. 

Please reach out to Stable Home Fund's implementation partner, Esusu, at rentsupport@esusu.org in order to discuss an alternative payment plan. If you need further financial assistance, we are happy to connect you to our network of community-based organizations and nonprofits for additional resources.

The preferred repayment method is via ACH. This allows for automatic repayments to be enabled. Once approved and verified, applicants can also utilize debit cards to make repayment.

Relief fund repayment data is not reported to the credit bureaus. 

Stable Home Fund uses SOC 2 Type 2 certified service providers to capture, store and manage applicant data. We take data security and privacy seriously, and only entrust data to partners and platforms that have certified security protocols in place.

Stable Home Fund does not and will not sell applicant data.

Please reach out to Stable Home Fund’s implementation partner, Esusu, at rentsupport@esusu.org.